FREQUENTLY ASKED QUESTIONS

VIRGIN HAIR refers to the hair which is 100% RAW Natural Hair or UNPROCESSED human hair coming from real donors. In other terms the virgin hair is the hair which is never been chemically treated, permed, colored, dyed, bleached, processed or styled. Please note: If you are purchasing hair with defined, identical curl or wave pattern then you should understand that it is permed/processed hair.

To put it in simple way, virgin hair can be called as remy pure hair IF it is in natural unprocessed state with cuticles intact. When the virgin hair is processed to get the desired color or texture type or both then we call it as remy pure hair.

'Cuticle Aligned Hair' refers to hair where the cuticles are intact and aligned in the same direction. This ensures the hair remains smooth, shiny, and tangle-free. Virgin or Remy Pure hair must have the cuticle layer intact to maintain its quality.

Processed hair is the human hair which is chemically treated. During the production of hair extensions, hair is soaked in acid and other chemicals to strip of cuticle layer which alters all the natural characteristics of hair strands.

All of our hair extensions are made with 100% Raw Virgin Indian Hair. This type of Indian hair is sourced directly from south Indian temples and also from few raw material suppliers. RAW Indian hair is 100% Natural Un-Processed hair so simply the hair quality speaks for itself.

We generally do not recommend cutting or tampering with wefts/tracks. However, if you need to cut or alter them, we suggest sealing the ends with glue to minimize shedding.

Yes, you can color or dye our virgin/raw hair extensions. Since 100% virgin hair has never been chemically treated, it handles the coloring process well. However, once you color or process the hair, it will no longer be considered virgin. We recommend consulting a professional for coloring. Note: Each bundle of virgin Indian hair comes from a different donor, so always test a small strand first. Avoid bleaching or dyeing too close to the track area to prevent shedding issues.

YES, this is 100% Human Hair, so you can style it to achieve your desired look. Please do not keep your styling tool s in highest heat settings. NOTE: Too much heat over the time affects natural hair textures and leaves it looking dull.

Yes it will, but the more you straighten the hair the more you will lose the pattern. It is important to remember that the hair is no longer receiving any nourishment, so if you continuously straighten you will relax the pattern just like you would with your own hair.

The Straight Textures are measured true to length. The curly, Body Wave, Loose Wave, and Deep Wave are measured when hair is pulled straight.

Remy Pure Indian Hair aka RAW Virgin hair can last for years and ofcourse it depends on how you take care of it.

For a full sew-in weave we recommend 2 bundles for hair lengths up to 16", and 3 bundles minimum for hair 18″ and longer. The main rule: longer hair equals shorter weft width. Also, take into consideration that the number of packs needed also depends on the style and volume you desire. We offer 2 bundle deals, 3 bundle deals and bundles with closure deals.

Conditioner washing, is a way to clean the hair without the use of shampoo. Washing your hair with conditioner, is often considered very good for curly hair and it consists of cleansing the hair with a MOISTURIZING conditioner.

Currently, we do not offer in-store pickup for online orders. For more information on order processing and payment options, please WhatsApp our India factory at +91-7200979998 or email us at info@blackboathairs.com.

Order processing time and estimated shipping time for customized orders will be mentioned in the Invoice or will be notified via email at the time of purchase or submitting your order. For reasons out of our control, if at all we are unable to process your order or anticipate any unexpected delays then we will contact you immediately to revise the time estimate and if it is not acceptable to you, we will cancel the order and refund the amount back to you. All in-stock items are shipped out on next working day after we receive the payment confirmation. Payments made via Paypal, Credit cards with different billing & Shipping address may be subject to verification delays. Card verification process may require additional info from the buyer and may take up to 15 business days.

Yes, you will receive an email with the AWB No (Airway Bill Number) / tracking number immediately upon dispatching your order. Please allow 12-24 hours for the tracking details to appear on the shipper’s site. We will keep you updated if there are any delays from the shipping provider. Note: All delivery times are estimates. Black Boat Hair is not responsible for delays due to weather, delivery carrier factors, customer error, holiday-related delays, international customs clearance regulations, or other unforeseen factors. Import clearance, duties, and taxes are the buyer's responsibility.